Refund policy

Refunds & Returns Policy

Physical Products (3D Printed Terrain)

• Refunds/replacements only for defective or damaged items.
• Contact us within 5 days delivery with photos.
• Normal wear, misuse, or modifications are not covered.
• Return shipping may be required at customer’s expense.

Digital Downloads (STL Files)

• All sales are final. No refunds, exchanges, or cancellations once the file has been downloaded.
• If you cannot access your file, contact us for support.

Order Issues

If your order is missing items, damaged, or incorrect, contact us and we’ll make it right.